Better2Know recently surveyed the customers who bought services on this web page. Better2Know does not provide home tests which you may have read about in the press. Often these tests give instant results at home, but they are not accredited, and do not have as high a level of accuracy as our lab based tests.
Results from our survey:
All of the respondents said that our website was easy to use, they were able to find what they wanted and that the payment process was easy to understand.
All of our customers rated the time of getting results from when they sent the sample in to the laboratory and retrieving them from the website as good or very good.
Over 96% of our customer said that our kits were delivered when they had expected them.
Over 96% of our customers said that it was easy to contact us – since receiving this feedback we have introduced a new 24 hours a day, 7 days a week phone number to get to 100%.
Our customers choose Better2Know Home Sample Collection because:
It was convenient for them, as they cannot go to a clinic during opening hours – since receiving this feedback we have been working really hard to find more clinics with late night and week end opening hours, we now have them in: London, Edinburgh, Manchester, Chester and Liverpool.
Customers also liked results being delivered by email, and the confidential discreet service – your name does not appear on anything sent to our laboratory, and we do not have to put your real name on the envelope sending the kit to you.
Better2Know provides confidential STD tests at clinics and at home for thousands of patients every year. If you have any questions please contact us by phone on 0844 561 0456 or email: firstname.lastname@example.org we will respond to you on the same day.